Return and Refund Policy 

At Glownsharp, operated under the management of Vacitro It Solutions we are dedicated to providing a dependable and convenient shopping journey tailored to women accessories. In this document, the words “we,” “us,” and “our” denote Vacitro It Solutions, while “you,” “your,” and “user” identify our esteemed customers. By finalizing an order on our platform, you acknowledge and consent to the return and refund practices described here. Should there be a requirement to return an item, our structured procedure ensures the process remains clear, straightforward, and easy to follow. 

Conditions for Accepting Returns 

• Items requested for return must be unused, unwashed, and maintained in their original form, along with all tags, labels, and protective wrapping completely intact. 
   
• Every element of the product’s packaging, including tags, boxes, and labels, needs to be returned without any alterations and in its initial state. 
   
• Accessories that display any form of use, washing, adjustments, or tampering will automatically become ineligible for return. 
   
• You must raise a return request within 48 hours from the date the product is delivered. To proceed, reach out to our support team during this timeframe. 
   
• Products that fail to satisfy these mandatory return guidelines will not be accepted. 
   

Steps to Initiate a Return 
Step 1: Submit Your Request 
Send an email to vacitroitsolutions@gmail.com stating your Order ID together with a precise explanation of why you would like to return the accessory. 

Step 2: Share Proof 
In situations where the item received is defective, damaged, or shipped incorrectly, attach clear images that highlight the issue so we can quickly validate the claim. 

Step 3: Adhere to Instructions 
After your request is verified and granted approval, you will be given detailed steps to proceed with returning the product. 

Please be aware that returns that fail to align with our requirements may be declined at our discretion. 

Refund Process and Timelines 
When the accessory arrives at our facility, it undergoes examination by our quality team to ensure it matches the return eligibility standards. Once reviewed, you will be notified whether the refund has been sanctioned or rejected. If sanctioned, the refund will be processed and credited back to your original payment option within 5–7 business days. A confirmation mail will be shared once the refund transaction is finalized. 

Cases of Partial Refunds 
If the returned accessory does not fully qualify for refund—for example, if packaging parts are missing or the item has slight damages—a partial refund may be approved solely at our discretion. 

Defective, Incorrect, or Damaged Products 
If you receive an accessory that is broken, defective, or not what you ordered, it is necessary to raise a return request within 48 hours from the time of delivery. To help us resolve faster, send clear images or videos of the issue through email. 
 

Customer Care Assistance 
For questions, support, or detailed clarification concerning returns and refunds, you can reach out to our customer care team at vacitroitsolutions@gmail.com. 

We sincerely appreciate your trust in Glownsharp. Your satisfaction continues to be our top concern, and we strive to ensure that your shopping experience with accessories remains reliable and fulfilling.